Welcome customers to and from your business. Costco’s entry and exit system doesn’t feel like a special, privileged club. To me it feels like I am a criminal they are temporarily allowing access to the store. Having “greeters” who do nothing but check to make sure your card is valid doesn’t make you feel welcome. Having your cart searched and every item ticked off your receipt as you exit leaves you feeling dirty and untrustworthy.
Feel free to post your comments on Costco. Do you like or dislike this shopping experience?
Technorati Tags: customer experience, customer service, Costco
