Lobby seating was fun, and there were lots of people using the free wireless 'Net. If a hotel that charges $70/night can offer free wireless, why can't hotels that charge $250/night do the same?
The table in the center of the lobby offered fresh cookies in the afternoon.
The free breakfast spread included hard-boiled eggs and make-your-own waffles.
The back side of the hotel was already showing some wear.
This old control next to the elevator worried me: "Rescue assistance. Push for help. Help coming when light flashes." It clearly was broken. But worse, why was it needed in the first place? This negative cue should have been removed during renovation.
While this hotel did provide clean and very affordable accommodations near the convention center, they did not entirely live up to the expectations set on their Web site. I'm guessing that the design team who developed this hotel is long gone and the management is still Route 66 motel-style.
Tip of the day: "Under-promise and over-deliver" is always better than setting expectations you can't meet.
Technorati Tags: customer experience, Hotel Blue, Albuquerque
