A fabulous waterfall separates the street-side dining, which is open-air, from the main restaurant itself. This open wall is popular overseas but unusual in the States, so it added a level of travel immersion that we appreciated.
The details at each table were thoughtfully presented.
The hallway leading to the bathrooms and banquet hall is spectacular.
When you see this kind of design, you know that someone spent a lot of time thinking about every aspect of the business, including the ceiling.
The only false note was the failure to remove the "Kirkland/Costco" sticker from the nicely shaped wineglasses.
Does this kind of attention to detail matter? If the food or the service had been terrible, we wouldn't go back. But the food was delicious and fresh, the service prompt and courteous, and the whole experience was so terrific that I'm blogging about it... positive word-of-mouth advertising.
Tip of the Day: Details count. Every single one. Your lighting, your salt shakers, your wineglasses, or whatever details make up your business. You don't have to spend a fortune, but do "soak off the labels" that detract from an otherwise wonderful asthetic.
Technorati Tags: customer experience, customer service, immersion, attention to detail, Bombay Restaurant, San Diego
