Seb Chan interview: Designing participatory experiences

Here is the last part of my interview with Seb Chan, Head of Digital, New, and Emerging Technologies at Sydney's Powerhouse Museum. Here, Seb talks about walking through the visitor journey to make sure your experience as a whole works from the visitor's perspective, and then gives some surprising tips about where to include participatory activities. Want more Seb? He talks about building your museum's brand around your collection, and what makes museums unique (and therefore relevant).